Consulting service
Service Tenet
With the values of "customer success, we success", LEYCONN electronics co., LTD is committed to service innovation and service promise fulfillment, and strives to provide services beyond customers' expectations. Our service concept - fast, professional, sincere, warm, meticulous, thoughtful. Lianyikang customer after-sales service department has been committed to providing customers with the best quality, the most stable, the most effective and the fastest service.
Service System
LEYCONN electronics co., LTD has a complete service system, and its customer service center provides customers with perfect and timely after-sales service.
The customer service center has a group of excellent technical engineers who, in line with the principle of customer first and keep their promise, receive users' service requests through the service hotline and many other ways and provide 24/7 service. The customer-oriented service concept of lianyikang electronics has been integrated into the daily operation and training of our sales department, sales department, r&d department and engineering department, forming a comprehensive service system. The company adheres to the principle of market orientation and firmly holds the direction of market demand. All projects aim to meet customer demand. The sales department of the company will carry out market analysis, promotion and exhibition planning on a regular basis to provide support for products to quickly occupy the market. Our sales department and marketing team will keep in touch with customers on a regular basis to understand customer needs and feed back customer performance requirements to relevant departments in a timely manner to ensure that the company's product development and improvement meet customer requirements, as well as to deepen customers' understanding and trust of the company and products.
At present, LEYCONN has established a fixed customer base, with more than 200 direct customers, mainly distributed in the fields of computer, communication, industrial control, instruments and instruments, including many famous brands in these fields. We firmly believe that quality products, competitive prices and efficient production will help the company build close relationships with customers in its short history.
Technical Support
The company has formulated a set of documented quality management standards in accordance with IATF16949 & ISO9001 international quality certification standards, and established a sound customer service system based on this. In the new competition pattern, the company, on the basis of careful consideration and optimization of services, continues to provide high-quality services to customers, and sets up a special after-sales service department to provide technical support. In the new era, the company will continue to pursue the following service objectives:
· establish a customer-centric work style, customer satisfaction as the yardstick for measuring all work;
· establish a sound service network to provide professional, standardized and diversified services to customers;
· provide continuous, efficient and fast service to customers, and build a quality service brand;
· from the early design of customer products to the confirmation of product specifications and the evaluation of samples;
· from pre-sales technical support to after-sales quality service, we stand on the standpoint of customers and ensure their long-term interests. Through long-term efforts, we are equipped with professional trained after-sales engineers to provide technical support to local customers, and have the ability to provide professional and standardized services to customers.
Our services include pre-sale and after-sale services. Pre-sales service is a series of services to make the perfect match between LEYCONN electronics and customer products. After - sales service is to meet the special requirements of customers by providing related services.
Pre-sales Services are as follows:
·1. Customer demand survey and prediction.
·2. Determine customer requirements through adequate communication with customers.
·3. Provide samples and technical data required by customers.
·4. Provide other services, such as packaging design, customer commissioning test, connector technical support, etc.
After-sales Service Items Are As Follows:
· complaint handling: respond to customer complaints within 24 hours and submit "· complaint report" to customer within 48 hours.
·2. Answer relevant questions raised by customers.
·3. Client entrusts connector testing and provides relevant technical reports. .
·4. Provide technical data, system and instrument data.
·5. Provide relevant training on connector performance and use.
·6. Monthly customer satisfaction survey.
·7. Customer demand assessment and determination.
Online consulting
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